House of Solus Terms and Conditions

These terms and conditions apply to the website www.houseofsolus.co.uk, its contents and products.

You may not copy, reproduce, distribute, republish, download, display, post or transmit any part of the website without written consent from us. Images or content from this website may be printed out for legitimate use relating to the company.
The images on the site are for informational purposes only and are automatically protected under UK copyright law.
You shall not use the website in any way that will damage it or interrupt its provision. You shall not use the website to transmit or post any computer viruses. We cannot guarantee that the website is free from computer viruses, and you should take your own precautions in this respect.
We will try to make sure that the website is always available. However, this is not always possible, and we are not liable if the website is unavailable.
The website may contain links to other websites; these external websites are not under our control. We cannot be held responsible for such websites and cannot make any guarantees about them. We provide these links because we think they might interest you, but we do not monitor or endorse these other websites.
We reserve the right to terminate the website or remove any of the services on it with immediate effect at any time.
Very occasionally information displayed on our site may be incorrect due to system errors. We will of course make every effort to avoid errors but if they do occur we will not honour inaccurate or erroneous prices.


DESIGNS AND COPYRIGHT
All of the designs displayed on www.houseofsolus.co.uk are the company’s intellectual property and are automatically protected under design right. This means that the use of these designs for any purpose without our written permission would be an infringement of UK Patent Law.
Any infringement of design right or copyright (such as copying by other manufacturers or retailers) would entitle us to take civil action in court with a view to seeking damages.
The term ‘unique’ or ‘unique design’ when applied to a design or product on this website means that the design has at least one difference to any other design on this website. Although we would never copy other people’s work, we cannot be held responsible for copies of our unique designs by other people known or unknown to us.

LIABILITY
Under no circumstances shall House of Solus be liable for any indirect, special, incidental or consequential damages of any kind, regardless of the form of action, whether in contract, tort (including negligence), strict product liability or otherwise, even if we have been advised of the possibility of such damages.


PAYMENTS
Our prices may be subject to change without notice.
US Dollar and Euro prices quoted are for informational purposes only and are very approximate. Your credit card company will convert our Sterling prices into your local currency using their own exchange rate at the time of purchase.
Upon purchase of a piece of jewellery we will always ask for at least 50% deposit before we carry out any bespoke piece of work. The rest of the payment will be due upon collection. Payments can always be paid in full at the beginning of each design if preferred.


INTERNATIONAL BANK TRANSFERS
If you decide to make payment via international transfer you must accept the international charges involved which includes the intermediary bank charges as well as those from your personal bank. Our bank will not apply any charges for an international transfer.

DELIVERY
Shipments dispatched remain our responsibility until received by the recipient. House of Solus is not responsible for jewellery where delivery has been attempted but no signature was obtained by the delivery company.
Damaged or tampered shipments must have the word ‘DAMAGED’ written by the receiving person on the delivery agent’s paperwork. Failure to do this will result in the shipment becoming uninsured and House of Solus cannot accept responsibility for this.
Jewellery shipped abroad may be liable to tax or duty charges applied by the recipient’s country’s customs. This is out of House of Solus’ control and is something they cannot accept responsibility for.
Jewellery returned remains the responsibility of the customer until received back by House of Solus.
Jewellery is not guaranteed for delivery on Saturday unless specially arranged and House of Solus is not responsible for any loss or claim resulting from this fact.

RETURNS
Due to health and safety legislation earrings cannot be returned. Due to the unique design bespoke pieces cannot be returned.


CARE FOR YOUR JEWELLERY
We provide comprehensive information as to how to care for you jewellery. We cannot accept responsibility for problems with your jewellery if this advice has not been exactly followed.


RING SIZES
The UK to US ring size conversion charts are provided for informational purposes and are accurate to approximately within 1/4 of a finger size only. We do not accept responsibility for the inaccurate use of this information.
We will take your ring size during you House of Solus design consultation. We will offer any sizing advice in good faith however the final responsibility of finger size choice lies with the customer as it is always a matter of personal preference. Once the customer’s finger size has been agreed with a member of staff this decision is binding and the customer will be charged for any subsequent changes of ring size.

DIAMONDS
House of Solus only purchases diamonds from respectable dealers that adhere strictly to the Kimberley Process and every attempt is always made to ensure that diamonds are not sourced from countries that use the money to fund conflicts.
Diamond carat weights stated are within 0.05 carats of the exact weight to comply with FTC regulations.

GENERAL
We reserve the right to change these Terms & Conditions of use from time to time. If this happens, we will notify you by posting the new Terms & Conditions of use on the website. If you do not wish to be governed by the revised Terms & Conditions of use, please stop using the website.
These Terms & Conditions of use are governed by the law of England and you and we agree to use the English courts if there is any dispute between us.
If any part of these Terms & Conditions of use is found to be invalid by law, the rest of them remain valid and enforceable.

Specialising in engagement rings, wedding rings and re-design bespoke jewellery 

THE DESIGN STUDIO

Unit 4, 9 Warstone Lane, Jewellery Quarter, Birmingham, B18 6JE

OPENING HOURS

Monday  – 10.30am – 4pm

Tuesday – 10.30am – 4pm

Wednesday – Closed

Thursday – Saturday – 10.30am – 4pm

Sunday – Closed

CONTACT

info@houseofsolus.co.uk

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